Alley Theatre receive prestigious facilities management award

by Gráinne Connolly

The Alley Arts and Conference Centre in Strabane has received a leading facilities centre management quality award.

The Quest UK Quality Scheme is an independently accredited, industry recognised tool that encourages continuous improvement in the management of facilities, improving quality and delivering excellence.
 

The Derry City and Strabane District Council facility was assessed in several aspects of management including: 

• health and safety 
• customer care and experience
• housekeeping
• team and skills development
• marketing
• accessibility
• community involvement
• programming
• event management
• maintenance
• environmental management
   

Mayor of Derry City and Strabane District Council, Councillor Maolíosa McHugh, presented the award to the Alley Theatre staff where he congratulated all of the team at the venue. 

“The Quest accreditation is designed to measure how effective organisations are at providing high quality customer service and is widely recognised as the benchmark for quality in facility management.

“Visitors to the Alley, whether for business at the conference centre or on a social occasion viewing the art gallery or attending a performance, regularly comment on the professionalism of the staff and how well the facility is maintained so it is no surprise that they have been formally recognised in this way. 

“The award is a testament to the dedicated work by the team at the Alley to be the best they can be and to make sure the public have the best possible user experience and I would like to warmly congratulate them on this achievement.”

Jacqueline Doherty Venue Manager at The Alley Theatre added:

“We are delighted to receive this award and I am so proud of our team at the Alley Theatre who always give 100% and who worked extremely hard in the achievement of Quest and who continue to ensure a first class service is provided at all times. 

“Thank you to Councillor Maolíosa McHugh for presenting this award on behalf of Quest.”

The Alley Arts and Conference Centre is a state of the art theatre complex, art gallery, conference centre and visitor information centre in the centre of Strabane. 

It offers top quality arts entertainment from community performing arts groups, local schools and artists all over the world a full arts development programme, conference facilities, café and bar and Studio 1 Craft Collective Shop. 

The centre is recognised as one of the leading arts and conference venues in the North West of Ireland.